How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource:

Includes dozens of reproducible tools and processes for training evaluation

Shows how to measure both financial and intangible/non-financial results

"Based on Deloitte's unique research into executive transitions and its proprietary Transition Labs training that has helped over 4000 C-suite executives from the world's leading companies launch themselves better into new roles, this book provides the playbook for executives stepping into new roles"--

"Station Eleven meets The Martian in this brilliantly inventive novel about three astronauts training for the first-ever mission to Mars, an experience that will push the boundary between real and unreal, test their relationships, and leave each of them--and their families--changed forever In an age of space exploration, we search to find ourselves. In four years Prime Space will put the first humans on Mars. Helen Kane, Yoshi Tanaka, and Sergei Kuznetsov...

Shows how to create customer rapport.

"We've all had great teachers who opened new worlds, maybe even changed our lives. What made them so great? Everyone agrees that a great teacher can have an enormous impact. Yet we still don't know what, precisely, makes a teacher great. Is it a matter of natural-born charisma? Or does exceptional teaching require something more? Building a Better Teacher introduces a new generation of educators exploring the intricate science underlying their art....

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company?Rather than offering another set of tactics for improving customer service, this book takes a novel approach by rooting out the real reasons employees aren't delivering the service they should. The results

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"Get real results for your business - maximize your training and development programs Corporate learning and development programs play an undeniable role in successful business endeavors, but only when they're done right. The significant revisions in the third edition of The Six Disciplines of Breakthrough Learning add fresh, timely elements to a resource that has become known globally as a trusted guide for professionals determined to get the most...

"Engaging, effective training programs are a mixture of science and art, requiring the right balance of adult learning theory, available technology, intuitive tools, proven practices, creativity, and risk. How does a trainer find the right combination and proportion of these elements? How does a trainer know what's possible? To answer these questions, Brian Washburn offers a simple yet elegant periodic table of learning elements modeled on the original...

"Hockey, football, baseball, golf, swimming, lacrosse - whatever your sport of choice, yoga will help you to improve focus, flexibility, and performance. Power Yoga for Athletes is perfect for those who want a total body and mind workout. Yoga is the ideal cross-training tool and a perfect stand-alone exercise, whether you're looking to improve balance, focus, control, breathing, posture, or flexibility; strengthen your back, joints, or core; or reduce...

Offers more than one hundred simple bits of advice for making the most of art school, or just the artistic life in general, with each tip accompanied by an original illustration by the author.